Security Concierge & Guest Experience Specialist

Harvard Protection Services; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety services. You will assist customers, visitors, and staff with a professional and friendly demeanor while monitoring entries and performing patrols to ensure safety and compliance with site policies.

Applicants should have a high school diploma or GED, a valid security license, and reliable transportation. Prior security or customer service experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Must have reliable transportation and communication.
• Ability to obtain security license.
• Prior security or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers and staff.
• Greet visitors and monitor entrances.
• Answer phones professionally and assist guests.
• Conduct patrols of designated areas.
• Prepare incident reports as directed.
• Enforce facility policies and procedures.

Skills

Security license

Customer service

Interpersonal skills

Patrol procedures

Emergency procedures

Log reporting

Education

High School Diploma

GED

Job description

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety services. You will assist customers, visitors, and staff with a professional and friendly demeanor while monitoring entries and performing patrols to ensure safety and compliance with site policies.

Applicants should have a high school diploma or GED, a valid security license, and reliable transportation. Prior security or customer service experience is helpful.