Security Concierge: Front Desk & Guest Safety Pro

Harvard Maintenance, Inc; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services provides professional customer-focused security and life safety services for people and property. Officers support our goal of delivering best-in-class protection for clients and facilities.

Officers are responsible for maintaining a professional demeanor, visible presence, monitoring activity, and ensuring safety and compliance across assigned locations. The role emphasizes customer service, incident reporting, and teamwork with other staff.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Strong interpersonal communication skills and neat and professional appearance.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor, aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious or unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Professional communication

Customer service

Report writing

Observation and patrols

Education

High school diploma / GED

Job description

Harvard Protection Services provides professional customer-focused security and life safety services for people and property. Officers support our goal of delivering best-in-class protection for clients and facilities.

Officers are responsible for maintaining a professional demeanor, visible presence, monitoring activity, and ensuring safety and compliance across assigned locations. The role emphasizes customer service, incident reporting, and teamwork with other staff.