Security Concierge & Front Desk Agent

Harvard Maintenance, Inc; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Harvard Protection Services in New York, NY is seeking a Customer Service Officer to support our goal of providing best in class security and life safety services. You will interact with people and protect property while delivering professional customer-focused service.

Key duties include greeting customers, monitoring entrances, answering questions, maintaining a professional presence, coordinating with staff, and following emergency procedures to ensure safety.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures

Job description

Harvard Protection Services in New York, NY is seeking a Customer Service Officer to support our goal of providing best in class security and life safety services. You will interact with people and protect property while delivering professional customer-focused service.

Key duties include greeting customers, monitoring entrances, answering questions, maintaining a professional presence, coordinating with staff, and following emergency procedures to ensure safety.