Overnight Security Concierge | Guest Services & Safety

Harvard Protection Services; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health & welfare benefits

Dental insurance

Vision care

Sick leave

Vacation

Job summary

Harvard Protection Services provides professional customer-focused security and life safety services for people and property. We seek Security Officers who will support our goal of best-in-class service and safety in assigned locations.

Officers are expected to greet and assist visitors, monitor entrances, perform patrols, respond to emergencies, and prepare incident reports. The role emphasizes professional appearance, reliability, and strong communication skills.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Reliable means of communication and transportation.
• Strong interpersonal communication skills and neat and professional appearance.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Concierge Services
• Maintain a professional demeanor, aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures; enforce them within the limits of the position
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems
• Prepare reports on accidents, incidents, and suspicious activities, as directed

Skills

Interpersonal communication

Professional appearance

Incident reporting

Customer service

Written communication

Education

High School diploma or GED

Job description

Harvard Protection Services provides professional customer-focused security and life safety services for people and property. We seek Security Officers who will support our goal of best-in-class service and safety in assigned locations.

Officers are expected to greet and assist visitors, monitor entrances, perform patrols, respond to emergencies, and prepare incident reports. The role emphasizes professional appearance, reliability, and strong communication skills.