Security Command Center Operator - Full Time

Securitas, Inc.; Seattle (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

Disability Insurance, Plus 401K

Paid Time Off - 40 hours after 1 year

Paid Family Leave - up to 12 weeks

Weekly Pay - DailyPay Access

Referral Program

Telemedicine - Virtual Medical Care

Discounts on Childcare, Vehicles, etc.

Free Uniforms & Paid Training

Doggy & Kitty Daycare Discounts

Employee Assistance Program

Job summary

Securitas, Inc. in Seattle, WA is seeking a Security Operations Center Specialist for a full-time, on-site role. The SOC operates 24/7 using open-source material to research and assess safety concerns for clients, employees, and community members.

You will monitor security systems, respond to routine and emergency calls, coordinate patrols, and contribute to incident reporting and crisis management protocols. Strong observation, communication, and calm decision-making are essential.

Qualifications

• Must be 18 years of age or older and have a High School Diploma or GED.
• 1+ years of professional experience in customer service and 1+ years in security are required.
• Ability to work independently with excellent customer service, strong observational skills and quick decision-making.

Responsibilities

• Continuously identify, assess, and monitor enterprise security risks for timely info to leaders.
• Collaborate with cross-functional teams to implement security programs and strategies.
• Monitor and respond to security, communications, and fire/life safety systems and alarms.
• Respond to routine and emergency calls via phone, intercom, and two-way systems with clear guidance.
• Coordinate and dispatch security rovers and patrols, assess reports from field personnel.
• Document incidents using established reporting systems and logs.
• Assist in response to major incidents including crisis management practices.
• Escalate complaints and critical events to upper leadership without delay.
• Maintain control and logging of all equipment and keys; report missing items.
• Issue emergency notifications per site post orders.
• Provide recommendations for productivity, cost reduction, and post order updates.

Skills

Customer service

Security operations

Patrols

Calm under pressure

Communication skills

Decision-making

Education

High School Diploma or GED

Tools

IT/computer skills

Job description

Security Operations Center Specialist — Full Time

Site Location: Seattle, WA

Wage: $28.90/HR

Available Schedules:

1) Friday - Monday (Grave)

2) Tuesday - Saturday (Day / Swing)

At Securitas, on-site security officers are the foundation of our organization. Our officers are trained to provide a high level of professionalism and specialisation for their assignments, help safeguard people, property, and information.

We are looking for an experience Security Operations Center Specialist (SOC) to join our team in Downtown Seattle. The SOC operations 24/7 using open-source material to find, research, and assess potential safety or security concerns to the client, employees, and community members.

Perks & Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

What Your Day May Look Like

• Continuously identify, assess, and monitor enterprise security risks, providing timely and actionable information to business leaders to support critical decision-making.
• Collaborate with cross-functional teams to develop and implement effective, best-in-class security programs and strategies.
• Monitor and respond to all security, communications, and fire/life safety systems and alarms within the designated area.
• Receive and respond to routine and emergency calls via phone, intercom, and two-way communication systems, providing clear direction and guidance during incidents.
• Coordinate and dispatch security rovers and patrols, receiving and assessing reports from field personnel.
• Document routine and critical incidents accurately using established reporting systems, logs, and shift reports.
• Assist in the response to major incidents impacting the client, including developing and refining protocols and crisis management practices.
• Escalate complaints, unusual activity, and critical events without delay to the upper leadership.
• Maintain strict control and accurate logging of all Control Room equipment and keys and immediately report missing or damaged items and systems to management.
• Issue emergency notifications in accordance with site post orders.
• Provide recommendations to management for productivity improvements, cost reduction, physical security enhancements, and post order updates.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED required.
• 1+ years of professional experience in customer service & 1+ years of security required.
• Intermediate to advanced computer / technology skills needed.
• Must be able to work independently and provide excellent customer service.
• Must be able to conduct patrols throuhgout shift.
• Must have the ability to remain calm under pressure and remain vigilant throughout shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• Must have strong observational skills, excellent communication abilities, and quick decision-making capabilities.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

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