Security Alarm Analyst - Full Time

Securitas USA; Seattle (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401K options

Paid time off

Paid family leave

Weekly pay

Referral program

Telemedicine

Discounts on childcare

Discounts on vehicles

Discounts on electronics

Discounts on cell plans

Discounts on travel

Uniforms provided

Paid training

Doggy day care discounts

Employee assistance program

Job summary

Securitas USA is seeking an Alarm Analyst for a full-time on-site role in Seattle, WA. The position focuses on real-time alarm monitoring, incident triage, and acting as the coordination lead when safety events occur.

You will work with client stakeholders to dispatch local responders and maintain critical communications. Ideal candidates have 1+ years in security and customer service, strong tech skills, and professional communication.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 1+ years of experience in Security and 1+ years of experience in customer service.
• Strong computer / technology skills needed.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have strong verbal/written communication and professional demeanor.

Responsibilities

• Monitor real-time alarms and triage incidents as the central point of contact.
• Coordinate dispatch of Security Officers and engage local responders as needed.
• Maintain clear communication with client stakeholders and enterprise partners.
• Lead initial response workflows for safety concerns using SOPs.
• Ensure accurate, timely reporting and data flow to stakeholders.

Skills

Strong computer/technology skills

Education

High school diploma or GED

Job description

Security Alarm Analyst - Full Time

Location: Seattle, WA

Role Type: On-site

Schedule: Friday - Monday 11am-9:45pm

Pay Rate: $32.00/HR

At Securitas, we have business operations in 45 markets and capabilities ranging from guarding to tech-enabled security. We provide specialized guarding services and outstanding technology tailored to our prestigious clients. Our world-class services are designed to incorporate a high degree of technological content. As an Alarm Analyst , you serve as the central point of contact for our client's global safety and security operations. Your day-to-day focusses on real-time alarm monitoring, swift incident triage, and acting as the coordination lead when safety events occur. You work side-by-side with client stakeholders to dispatch local responders, maintain critical communication channels, and route accurate, actionable data to key enterprise stakeholders.

What Your Day Will Look Like

• Utilize AI-enabled tools and multiple information sources for continuous real-time surveillance.
• Proactively identify, assess, and expand potential safety and security risks across the enterprise.
• Serve as the primary point of contact to investigate and triage incoming system alarms.
• Lead initial response workflows for safety concerns on building premises using established SOPs.
• Dispatch Security Officers, a primary on-site responder for incident investigation and resolution.
• Coordinate appropriate emergency response services, including fire, medical, or law enforcement, as needed.
• Partner with external vendor staff and operational teams to escape and resolve incidents efficiently.
• Assist with maintaining real-time communication channels to give key stakeholders clear visibility into ongoing crises and business interruptions.
• Manage security data and information flow to empower data-driven decision-making across the global enterprise.
• Handle sensitive and confidential security information with high discretion and integrity to protect assets and intellectual property.

Perks & Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• 1+ years of experience in Security and 1+ years of experience in customer service experience.
• Strong computer / technology skills needed.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal / written communication.
• Conflict resolution and de-escalation skills a plus!
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.

Join our team and help make our world a safer place. See a different world.