Security Operations Manager - Full Time

Securitas USA; Seattle (WA); On-site; USD 74,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

PTO & paid time off

Weekly pay (DailyPay)

401K options

Paid family leave

Referral program

Telemedicine

Staff discounts

Uniforms & training

Employee assistance program

Job summary

Securitas USA in Seattle is seeking a Security Operations Manager to lead a swing-shift guarding operation and ensure high service levels for key clients.

You will supervise officers and staff, coordinate training and development, and maintain payroll and reporting accuracy. Strong leadership, communication, and customer-service skills are essential in a fast-paced security environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required; college degree or 2+ years of management experience preferred.
• Strong communication, reliability, and work ethic.
• Customer service background preferred.
• Proficient in basic computer use; strong planning and leadership skills.

Responsibilities

• Manage a shift and oversee guarding operations at multiple sites.
• Meet with line management or client representatives for updates and issue resolution.
• Ensure service levels meet client expectations through regular client contact.
• Coordinate orientation, training, development and retention of staff.
• Maintain payroll records and other employee information; review reports for accuracy.
• Coordinate scheduling, staffing, equipment, and related matters for smooth service delivery.
• Provide input to company initiatives; perform related duties as needed.

Skills

Leadership

Communication

Customer service

Planning & scheduling

Tech proficiency

Reliability & work ethic

Education

High school diploma or GED

College degree

Job description

Security Operations Manager

We offer a full benefits package, PTO, weekly pay, and more!

Salary: $82,555.20/Year

Location: Seattle, WA

Schedule: Swing (2pm-10:45pm)

We help make your world a safer place.

At Securitas, we have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services tailored to each of our prestigious clients. Our world class services are designed to incorporate a high degree of technology content.

The ideal candidate will be equipped in handling a variety of management functions for the assigned account. They must have previous experience in developing a high performing team with strong customer service skills and great communication while adhering to our core values; Integrity, Vigilance, & Helpfulness.

What Your Day May Look Like

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Provide input to company initiatives.
• Perform tasks and duties of a similar nature and scope as required for assigned office.

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• College degree OR 2+ years of professional person management experience required.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal/written communication.
• Conflict resolution and de-escalation skills a plus.
• Customer service background preferred.
• Proficient in basic computer and technology use.
• Reliable and self-motivated with strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.

We are seeking a strong leader who is calm under pressure, professional in all interactions, and committed to maintaining a secure and welcoming environment.

Join our team and help make our world a safer place.