Security Client Services Leader | Elevate Client Experience

Garda World Security; San Jose (CA); On-site; USD 85,000 - 98,000; Full time

Benefits offered by this job

Competitive salary: $85,000/year + $7,

Auto allowance: $750/month

Medical, dental, vision insurance

401(k) with employer matching

Paid time off (PTO) and paid holidays

Disability coverage

Life insurance

Career growth opportunities

Daily travel to client sites

Job summary

GardaWorld Security in San Jose, CA is seeking a Security Client Services Manager to be the trusted link between clients and the organization, ensuring an exceptional experience that reflects GardaWorld’s reputation as a premier security partner.

You will lead service quality, strengthen client relationships, and drive account success through proactive communication, problem-solving, and operational insight. This role demands strong leadership and a focus on client satisfaction.

Qualifications

• Authorized to work in the United States.
• A college degree in business or a related field, or equivalent work experience.
• A valid driver's license with a driving record meeting company standards.
• Minimum 1 year management experience; 3 years preferred.
• Experience overseeing multiple sites and leading teams.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications and GardaWorld policy.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements, client policies and procedures.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure 100% compliance with all federal, state, and local regulations and contracts.
• Recommend new approaches, policies, and procedures to improve efficiency.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned.

Skills

Management experience

Client relationship mgmt

Leadership

Operations oversight

Attention to detail

Education

Bachelor's degree in business or related field

Job description

GardaWorld Security in San Jose, CA is seeking a Security Client Services Manager to be the trusted link between clients and the organization, ensuring an exceptional experience that reflects GardaWorld’s reputation as a premier security partner.

You will lead service quality, strengthen client relationships, and drive account success through proactive communication, problem-solving, and operational insight. This role demands strong leadership and a focus on client satisfaction.