Security-Cleared Configuration Support Analyst

Oracle; Orlando (FL); On-site; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and company match

Paid time off

Paid parental leave

Adoption assistance

Job summary

Oracle is seeking a Configuration Support Analyst in the United States to configure solution-related service requests and support application maintenance within Support Services. The role requires gathering requirements, system configuration, workflow validation, and change management execution across supported applications.

Responsibilities include Level 2 customer support, scope assessment, and collaboration with internal stakeholders to ensure delivery standards are met.

Qualifications

• 2–4 years of client-facing or customer support experience.
• 2 years supporting software applications.
• Associate’s degree, bachelor’s degree, or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Skills

Client-facing experience

Software support

Analytical thinking

Education

Associate or bachelor's degree or relevant technical training

Tools

SQL

Cerner

Oracle Health

Job description

Oracle is seeking a Configuration Support Analyst in the United States to configure solution-related service requests and support application maintenance within Support Services. The role requires gathering requirements, system configuration, workflow validation, and change management execution across supported applications.

Responsibilities include Level 2 customer support, scope assessment, and collaboration with internal stakeholders to ensure delivery standards are met.