Healthcare EMR Support Engineer (Onsite 3 days/wk)

Oracle; EUA; Presencial; USD 29 000 - 62 000; Tempo integral

Resumo da oferta

Oracle Health is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite. You will be the primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring client satisfaction.

The role involves front-end and back-end troubleshooting, coordinating with internal teams, documenting steps, and participating in after-hours/on-call rotations.

Qualificações

• 3+ years in customer or technical support in IT or healthcare
• Bachelor’s degree in IT/CS or equivalent experience
• Experience with troubleshooting, help desk environments, or ticketing systems
• Ability to work onsite 3 days per week at designated hub locations
• Ability to obtain required government security clearance

Responsabilidades

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
• Collaborate cross-functionally to elevate and resolve complex or critical issues
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
• Prioritize workload effectively to meet service level expectations and client needs
• Provide guidance and support to internal stakeholders on escalated customer situations
• Contribute to a collaborative team environment by sharing knowledge and supporting peers
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Conhecimentos

Customer support

Troubleshooting

Help desk

Onsite 3 days/week

Clearance eligible

Formação académica

Bachelor's degree in IT or CS

Ferramentas

SQL queries

Healthcare systems knowledge

Descrição da oferta de emprego

Oracle Health is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite. You will be the primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring client satisfaction.

The role involves front-end and back-end troubleshooting, coordinating with internal teams, documenting steps, and participating in after-hours/on-call rotations.