Healthcare EMR Support Engineer - Onsite 3x/Week

Oracle; Nashville (TN); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) with company match

Life insurance

Stock purchase plan

Job summary

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite, serving as a primary contact for customers and delivering post-sales support.

The role requires onsite presence in Nashville three days per week, collaboration with cross-functional teams, and the ability to obtain clearance.

Candidates should have 3+ years in customer or technical support, a IT-related degree, and experience with troubleshooting and healthcare systems.

Qualifications

• 3+ years of experience in customer or technical support, IT services, or healthcare industry.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience with troubleshooting, help desk environments, or ticketing systems.
• Ability to work onsite 3 days per week in one of the designated hub locations.
• Ability to obtain required government security clearance.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows.
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers.
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms.
• Collaborate cross-functionally to elevate and resolve complex or critical issues.
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
• Prioritize workload effectively to meet service level expectations and client needs.
• Provide guidance and support to internal stakeholders on escalated customer situations.
• Contribute to a collaborative team environment by sharing knowledge and supporting peers.
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

Skills

SQL

HL7

Healthcare IT

Troubleshooting

Education

Bachelor's degree in IT/CS or related field

Tools

SQL

Job description

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite, serving as a primary contact for customers and delivering post-sales support.

The role requires onsite presence in Nashville three days per week, collaboration with cross-functional teams, and the ability to obtain clearance.

Candidates should have 3+ years in customer or technical support, a IT-related degree, and experience with troubleshooting and healthcare systems.