Security-Cleared SLA & Operations Analyst

Avalore; Virginia (MN); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health care

401k retirement plan

Life insurance

Paid time off

Disability

Training & development

Employee assistance program

Job summary

Avalore is seeking a capable Operations Analyst to manage SLA compliance, monitor performance, and report on breaches. You will implement SLA monitoring, generate stakeholder reports, and work with IT teams and service providers to drive improvements.

Qualifications include a Bachelor's degree and relevant security certifications for Junior to Senior levels. Strong English, MS Office skills, and US work authorization are required. Travel up to 10% may occur.

Qualifications

• Must have a Bachelor's degree.
• Security certifications are listed for Junior, Journeyman and Senior levels.
• Excellent English communication skills required.
• Authorized to work in the United States without visa sponsorship.
• Strong MS Office proficiency and self-starter attitude.

Responsibilities

• Manage SLA compliance and reporting.
• Monitor SLA performance and identify breaches.
• Implement and maintain SLA monitoring systems.
• Prepare SLA compliance reports for stakeholders.
• Collaborate with IT teams and service providers to improve performance.

Skills

Communication skills

Self-starter

English proficiency

Microsoft Office

Education

Bachelor's Degree

Tools

CEH

Cloud+

GCIH

GICSP

GSEC

SSCP

CCNA

CCNP Security

CCSP

GCED

GCIA

GCLD

GDSA

GFACT

Job description

Avalore is seeking a capable Operations Analyst to manage SLA compliance, monitor performance, and report on breaches. You will implement SLA monitoring, generate stakeholder reports, and work with IT teams and service providers to drive improvements.

Qualifications include a Bachelor's degree and relevant security certifications for Junior to Senior levels. Strong English, MS Office skills, and US work authorization are required. Travel up to 10% may occur.