Operations Analyst

Socket.dev; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA with matching

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore is seeking an Operations Analyst to manage SLA performance, monitor compliance, and report on service delivery across IT operations. You will identify breaches, propose improvements, and maintain monitoring systems to ensure accurate, timely SLAs for stakeholders.

You will collaborate with IT teams and external providers, partake in service reviews, and help update service catalogs and OLAs. Strong English, clear communication, and MS Office proficiency are required; US work

Qualifications

• Authorized to work in the United States without sponsorship.
• Strong communication skills and professional proficiency in English.
• Experience or exposure to SLA management and IT service frameworks.

Responsibilities

• Manage SLA compliance, monitor performance, and report findings.
• Identify breaches and recommend improvements to service delivery.
• Maintain SLA monitoring systems and generate stakeholder reports.
• Contribute to SLA documentation, service catalogs, and OLAs.
• Support service reviews, contract renewals, and IT service management integration.
• Collaborate with IT teams and providers to address performance issues.

Skills

Good communication skills

English proficiency

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending improvements. This person will implement and maintain SLA monitoring systems, conduct regular performance reviews, and generate SLA compliance reports for stakeholders. This person will track and analyze key performance metrics, investigate SLA breaches, and work with service providers to address performance issues. This person will assist in developing and updating SLA documentation, including service catalogs and operational level agreements. This person will contribute to the continuous improvement of SLA management processes, participate in service review meetings, and support the negotiation and renewal of SLAs. This person will collaborate with other IT teams to ensure proper implementation of SLA monitoring, assist in troubleshooting SLA-related issues, and contribute to service improvement initiatives. This person will stay current with SLA management best practices and tools, and support the integration of SLA management with broader IT service management frameworks.

• SECRET Security Clearance Required
• CEH, Cloud+, GCIH, GICSP, GSEC, Security+, or SSCP certification (for Junior/Journeyman roles)
• SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, or GFACT certification (for Senior roles)
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience + Bachelor's Degree
• Journeyman: 4 - 7 years of experience + Bachelor's Degree
• Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request [e-mail].

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $85,000 - $184,000.