Operations Analyst

Avalore, LLC; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health care plan

401k retirement plan

Life Insurance

Paid Time Off

Training & Development

Job summary

Avalore, LLC is hiring an Operations Analyst to manage SLA compliance, monitor performance, and report to stakeholders. You will identify breaches, propose improvements, and implement monitoring systems to ensure service quality.

Responsibilities include tracking KPIs, assisting in SLA documentation, and supporting service reviews and renewals. Strong English communication and MS Office skills are essential; US work authorization is required.

Qualifications

• SLA management experience with reporting responsibilities.
• Knowledge of SLA performance monitoring and breach analysis.
• Bachelor's degree required; clear work authorization in the US.

Responsibilities

• Monitor and report on SLA performance and breaches.
• Identify improvements and develop monitoring systems.
• Support service reviews, renewals, and cross-team collaboration.
• Assist in documenting SLAs and operational level agreements.

Skills

SLA management

Data analysis

Reporting

English proficiency

Communication skills

Education

Bachelor's degree

Tools

SLA monitoring systems

Microsoft Office

Job description

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending improvements. This person will implement and maintain SLA monitoring systems, conduct regular performance reviews, and generate SLA compliance reports for stakeholders. This person will track and analyze key performance metrics, investigate SLA breaches, and work with service providers to address performance issues. This person will assist in developing and updating SLA documentation, including service catalogs and operational level agreements. This person will contribute to the continuous improvement of SLA management processes, participate in service review meetings, and support the negotiation and renewal of SLAs. This person will collaborate with other IT teams to ensure proper implementation of SLA monitoring, assist in troubleshooting SLA-related issues, and contribute to service improvement initiatives. This person will stay current with SLA management best practices and tools, and support the integration of SLA management with broader IT service management frameworks.

SECRET Security Clearance Required CEH, Cloud+, GCIH, GICSP, GSEC, Security+, or SSCP certification (for Junior/Journeyman roles) SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, or GFACT certification (for Senior roles)

We are actively seeking multiple levels: Junior: 0 - 3 years of experience + Bachelor's Degree Journeyman: 4 - 7 years of experience + Bachelor's Degree Senior: 8+ years of experience + Bachelor's Degree

Good communication skills, self-starter mindset. Professional proficiency in English is required. Demonstrated proficiency in using all Microsoft Office applications.

Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment: Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment). Ability to sit at a computer terminal for an extended period of time. Physical Demands: While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear. Employee is often required to sit and use their hands and fingers to operate a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel: Up to 10%/ Occasional travel. Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to [e-mail].

Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws. Eligibility requirements apply.

Employer Contributions to Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) with a generous matching program Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Employee Assistance Program

Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. Salary estimates for this job range from $85,000 - $184,000.