Secret-Cleared Service Level & Performance Specialist

Avalore

Virginia (MN)

On-site

USD 67,000 - 117,000

Full time

11 days ago

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Benefits offered by this job

Health care plan

401k retirement plan

Life Insurance

Paid time off

Disability benefits

Training & development

Employee assistance program

Job summary

Avalore is seeking a Service Level Specialist in the United States to design, maintain, and report on SLAs that meet customer commitments. You will track performance, work with stakeholders to define service levels, and develop measurement and reporting processes.

Regular analysis of SLA performance data will help identify trends, with breaches addressed by technical teams and corrective actions implemented.

Qualifications

SECRET security clearance required.
Bachelor's degree required.
Professional proficiency in English is required.

Responsibilities

Design, maintain, and report on SLAs to meet customer commitments.
Track performance and recommend service delivery improvements.
Define and monitor service levels with stakeholders.
Develop and implement SLA measurement and reporting processes.
Regularly analyze SLA performance data to identify trends.
Address service level breaches with technical teams and implement corrective actions.
Conduct regular service reviews with customers and present SLA performance.
Collaborate with the service catalog manager to reflect SLAs in the catalog.
Stay informed about industry standards and best practices in service level management.