SLA Performance & Operations Analyst

Avalore, LLC; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health care plan

401k retirement plan

Life Insurance

Paid Time Off

Training & Development

Job summary

Avalore, LLC is hiring an Operations Analyst to manage SLA compliance, monitor performance, and report to stakeholders. You will identify breaches, propose improvements, and implement monitoring systems to ensure service quality.

Responsibilities include tracking KPIs, assisting in SLA documentation, and supporting service reviews and renewals. Strong English communication and MS Office skills are essential; US work authorization is required.

Qualifications

• SLA management experience with reporting responsibilities.
• Knowledge of SLA performance monitoring and breach analysis.
• Bachelor's degree required; clear work authorization in the US.

Responsibilities

• Monitor and report on SLA performance and breaches.
• Identify improvements and develop monitoring systems.
• Support service reviews, renewals, and cross-team collaboration.
• Assist in documenting SLAs and operational level agreements.

Skills

SLA management

Data analysis

Reporting

English proficiency

Communication skills

Education

Bachelor's degree

Tools

SLA monitoring systems

Microsoft Office

Job description

Avalore, LLC is hiring an Operations Analyst to manage SLA compliance, monitor performance, and report to stakeholders. You will identify breaches, propose improvements, and implement monitoring systems to ensure service quality.

Responsibilities include tracking KPIs, assisting in SLA documentation, and supporting service reviews and renewals. Strong English communication and MS Office skills are essential; US work authorization is required.