IT Service Desk Specialist II

AMERICAN SYSTEMS; Colorado; In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

AMERICAN SYSTEMS is an employee-owned federal government contractor delivering strategic IT, test & Evaluation, and engineering services. The role focuses on answering end-user questions, diagnosing hardware and software issues, and providing timely technical assistance via phone, email, or chat.

Qualifications include a bachelor's degree or 4-5 years’ related experience, DoD 8570 Security+ CE or equivalent, and a Tier III Public Trust Clearance.

Competenze

• Bachelor's degree or 4-5 years of related work experience.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Favorable Tier III Public Trust Clearance Required.

Mansioni

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues.
• Provides support for call overflow during peak time or reduced staff during off peak hours.

Formazione

Bachelor's Degree or 4-5 years of related work experience

Descrizione del lavoro

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues.
• Provides support for call overflow during peak time or reduced staff during off peak hours.

Qualifications

• Bachelors Degree or 4-5 years of related work experience
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Favorable Tier III Public Trust Clearance Required.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $40,000.00/Yr. - USD $60,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status