Service Desk Technician

AMERICAN SYSTEMS; Arlington (VA); On-site; USD 50,800 - 84,900; Full time

Benefits offered by this job

Healthcare benefits

Paid leave

Retirement plans

Insurance programs

Education and training assistance

Job summary

AMERICAN SYSTEMS, located in Arlington, Virginia, is seeking a Service Desk Technician. In this role, you will provide first-level contact and problem resolution for users with assigned software application problems. You should have over 2 years of experience in a Service Desk environment and possess a CompTIA Security + certification. This position offers a competitive salary ranging from $50,800 to $84,900 annually, along with comprehensive healthcare benefits, paid leave, retirement plans, and education assistance.

Qualifications

• 2+ years' experience in a Service Desk environment.
• CompTIA Security + REQUIRED.
• Secret Clearance.

Responsibilities

• Provide first-level contact and problem resolution for users.
• Resolve user-reported problems using available tools.
• Respond to users' requests for technical assistance.
• Act as a liaison between customers and internal support staff.
• Assist with troubleshooting and resolving Windows server issues.

Skills

Service Desk experience

Problem resolution

Technical assistance

Windows server troubleshooting

CompTIA Security +

Job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.

Responsibilities

As a Service Desk Technician, you will have the opportunity to do the following:

• Providefirst-level contact and problem resolution for all users with assigned software application problems.
• Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respondto users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assistwith installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Informand meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Qualifications

• 2+ years' experience in a Service Desk environment
• CompTIA Security + REQUIRED
• Secret Clearance!

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,800.00/Yr. - USD $84,900.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status