Security Alarm Service Technician

Easternsecurity; City of Syracuse, Northern (NY, KY); On-site; USD 34,000 - 55,000; Full time

Job summary

Eastern Security Services, a family-owned leader serving Upstate New York, seeks a Security Alarm Service Technician for our Syracuse area team. This 100% onsite role reports to the Syracuse office with regional travel.

You will service and troubleshoot a range of security and fire alarm systems, including programming of alarm panels and remote diagnostics for residential and commercial customers. Requirements include a High School Diploma, valid driver's license, ability to work outdoors in all

Qualifications

• High School Diploma or Equivalent.
• Able to work outdoors in rain or snow.
• Able to work at heights and in small spaces.
• Valid driver’s license and clean driving record.
• Clear drug screen and background check.
• OSHA 10 or OSHA 30 preferred.

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area to perform service work.
• Service and troubleshoot security and fire alarm systems.
• Provide field programming of alarm panels and remote programming.
• Troubleshoot signals related to formats and receivers.

Skills

Customer service

Technical troubleshooting

Willingness to travel

Communication skills

Education

High School Diploma or Equivalent

Two-year Associate Degree (preferred)

Tools

Alarm panels programming

Remote programming

Job description

Since 1976, Eastern Security Services has been a family-owned leader in protecting what matters most across Syracuse, Rochester, Buffalo, and Corning. We believe that providing the highest level of service to our customers starts with providing the highest level of respect to our team.
As consecutive winners of the “CNY’s Best Places to Work” award and the 2026 CNY Business of the Year , we offer a supportive, energetic, and professional home for those who take pride in their work. If you are looking to build a career with a stable, award-winning team, we would love to meet you.

Syracuse Rochester Buffalo Corning Security Careers in Upstate & Western NY

Explore rewarding career opportunities with Eastern Security Services. We are a family-owned company dedicated to protecting our communities across Upstate and Western New York. Whether you are based in Syracuse, Rochester, Buffalo, or Corning, we provide the training, support, and professional environment you need to excel in the security industry. View all open positions in your area below and start your journey with us today.

Location
This position is 100% onsite and reports to our Syracuse office with regional travel to client job sites.

Job Summary
Join an Award-Winning Team: Eastern Security Services, proudly recognized as one of Central New York’s Best Places to Work and the 2023 Family Business Leader of the Year, is seeking motivated and skilled individuals to join our elite team in the Syracuse area! As a Security Alarm Service Technician, you will play a critical role in ensuring the safety of our high-profile customers by providing excellent customer service to our residential and commercial clientele.

You will be servicing a variety of security systems, including but not limited to: video surveillance, intelligent video verification, burglar and intrusion alarms, access control systems with integrated Photo ID, biometrics, UL listed engineered fire alarm systems, enterprise-wide security solutions, central station monitoring equipment, remote access security management and video intercom systems.
If you are tech-savvy, adaptable, and eager to grow, we want YOU to be part of our team! At Eastern Security Services, we work with cutting-edge technology and foster a people-first company culture of continuous learning and excellence.

Salary Range
$25.00 per hour - $40.00 per hour, based on experience

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area and surrounding regions to perform service work
• Service & troubleshoot a wide variety of residential and commercial security & fire alarm systems
• Service & troubleshoot commercial and residential UL listed Fire Systems
• Provide technical support to customers including, but not limited to field programming of alarm panels, remote programming of alarm panels, and troubleshooting of signal issues related to formats and receivers

Basic Qualifications

• High School Diploma or Equivalent
• Comfortable working outdoors – occasionally in the rain or snow
• Comfortable working from heights on ladders or aerial lifts, or in small spaces
• Must maintain a clean, professional image with external and internal customers
• Ability to travel & work overtime as required and participate in on-call schedule after six months
• Must possess and maintain a clear driver's license and safe driving record
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Two (2) year Associate Degree
• 3+ years of experience in the physical security industry, i.e. alarm systems, access control, video, intrusion detection, and fire alarm systems
• 2+ years of experience as a service technician or related field
• OSHA 10 or OSHA 30 Certification

What awaits you at Eastern Security:

• Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
• 3 Weeks of PTO during first full year of employment – including vacation, sick/personal leave, paid holidays and floating holidays
• Industry-leading pay with monthly bonus opportunities and annual performance reviews
• Company vehicle, gas card, phone, and laptop
• Paid on-the-job training
• An open door to management – you are ALWAYS heard and respected!
• Commitment to maintaining a safe and supportive work environment

Employers Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Keep your home or business safe with professional security systems that provide real-time alerts, remote access, and 24/7 protection, wherever you are.

Trusted security solutions for homes and businesses throughout Upstate and Western New York since 1976.