Security Account Manager - Team Lead & Operations Coach

Allied Universal; Dallas (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Job summary

Allied Universal is hiring an Assistant Account Manager to support the Account Manager in supervising, training, and running operations at the assigned post. The role includes directing security professionals, maintaining post orders, and coordinating onboarding and ongoing staff development.

A strong customer-service focus and the ability to handle emergencies are essential. Qualifications include a high school diploma, 3–5 years in security or related fields, and a valid Guard License.

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years of professional-level experience in security or related field.
• Must possess a valid state Guard License or have applied and be issued one before employment.
• Background check and pre-employment drug/alcohol test required.

Responsibilities

• Assist with coordination of all aspects (technical and managerial) of the security contract at the assigned location.
• Supervise and train security staff; evaluate performance and make assignments recommendations.
• Maintain Post Order manual and post/training materials, ensure site is clean and organized.
• Assist in interviewing and onboarding new employees; conduct on-the-job training with Shift Supervisors.
• Oversee reports, logs, and pass downs; communicate with Security Professionals as directed.
• May supervise sub-units within Security Department and generate work orders for extra coverage.
• Respond to incidents and ensure proper reporting and notification of stakeholders.
• Address personnel problems and assist with investigations as directed by management.
• Support client relationships and be available for emergencies 24/7.

Skills

Leadership

Training

Operations coordination

Customer service

Education

High school diploma

Job description

Allied Universal is hiring an Assistant Account Manager to support the Account Manager in supervising, training, and running operations at the assigned post. The role includes directing security professionals, maintaining post orders, and coordinating onboarding and ongoing staff development.

A strong customer-service focus and the ability to handle emergencies are essential. Qualifications include a high school diploma, 3–5 years in security or related fields, and a valid Guard License.