Security Account Manager: Lead Teams & Client Safety

Allied Universal; Birmingham (AL); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Life insurance

401K

Paid holidays and PTO

Training and development

Great culture and work-life balance

Job summary

Allied Universal is seeking an Account Manager to oversee daily security operations and guide a team of officers and supervisors. You will direct scheduling, develop personnel, and ensure safety and client satisfaction at client sites.

The role emphasizes leadership, compliance, and proactive incident management, with a strong focus on delivering exceptional service and maintaining robust client partnerships.

Qualifications

• High school diploma or equivalent.
• State/local licensing requirements may apply.
• Valid driver’s license if operating a company vehicle.
• Minimum two years in business operations, security management, or supervising teams.
• Proven ability to lead, develop, and retain a client-focused team.
• Knowledge of emergency preparedness, security protocols, risk assessments, and coordination with law enforcement.
• Strong decision-making and conflict resolution abilities.
• Proficiency with Microsoft Office and web-based applications.
• Ability to manage multiple projects and control staffing costs.
• Financial acumen to manage staffing and inventory costs.

Responsibilities

• Manage scheduling using AI-powered tools while meeting contract hours.
• Lead and develop security teams, overseeing payroll and performance.
• Maintain high-quality client relationships and service standards.
• Respond to incidents and emergencies, coordinating with clients and teams.
• Oversee compliance, training, and site safety, and manage inventories.

Skills

Leadership

Client relationship management

Communication

Decision making

Project management

Education

High school diploma or equivalent

College degree in Business Administration or related field

ASIS CPP certification

Tools

CCTV

Access control

Badge administration

Job description

Allied Universal is seeking an Account Manager to oversee daily security operations and guide a team of officers and supervisors. You will direct scheduling, develop personnel, and ensure safety and client satisfaction at client sites.

The role emphasizes leadership, compliance, and proactive incident management, with a strong focus on delivering exceptional service and maintaining robust client partnerships.