Security Account Manager: Drive Client Impact (Irving, TX)

GardaWorld; Irving (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer matching

PTO and holidays

Disability insurance

Life insurance

Job summary

GardaWorld in Irving, TX is seeking a Security Account Manager to maintain on-site performance for a key account. You will handle client issues, communicate with contacts, and build relationships to enhance security services.

You will update databases, review compliance, manage billing, analyze data, and prepare reports. Lead projects and deliver presentations, showcasing expertise in security services.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Must have a High School Diploma.
• Must be over the age of 21.
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.

Responsibilities

• Handle client issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Skills

Leadership

Relationship building

Communication

MS Office

CRM software

Project management

Financial planning

Problem solving

Written communication

Customer service

Education

High School Diploma

Tools

CRM software

Microsoft Excel

Job description

GardaWorld in Irving, TX is seeking a Security Account Manager to maintain on-site performance for a key account. You will handle client issues, communicate with contacts, and build relationships to enhance security services.

You will update databases, review compliance, manage billing, analyze data, and prepare reports. Lead projects and deliver presentations, showcasing expertise in security services.