Security Operations Manager | Client Liaison

Securitas Security Services USA, Inc.; Irving (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

Securitas Security Services USA, Inc. seeks a Security Account Manager in Irving, TX to oversee daily security operations at a large facility. You will act as the main contact for the client and security team, ensuring safety, efficiency, and high-quality service.

The role requires strong leadership, incident reporting, and the ability to manage schedules and staffing. A background in security and reliable transportation are essential for success in this position.

Qualifications

• Minimum of three (3) years of security, military, law enforcement, or relevant customer service experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Exceptional punctuality, attendance, and reliability.
• Professional appearance with outstanding customer service skills.

Responsibilities

• Manage and oversee all security operations at the assigned facility.
• Serve as the primary liaison between the client and security team.
• Supervise, coach, train, and develop security personnel.
• Ensure staffing levels are maintained and schedules are effectively managed.
• Conduct routine facility inspections and security audits.
• Perform interior and exterior patrols to identify and address security concerns.
• Monitor compliance with site policies, post orders, and company procedures.
• Respond to incidents, emergencies, and client concerns in a timely and professional manner.
• Prepare and review detailed incident reports, logs, and operational documentation.
• Investigate incidents and recommend corrective actions when appropriate.
• Maintain accurate records related to personnel performance, attendance, and operational activities.
• Foster positive relationships with client representatives, visitors, employees, and vendors.
• Support recruitment, onboarding, and training initiatives as needed.
• Ensure all assigned personnel maintain professional appearance and conduct.

Skills

Leadership

Communication

Reliability

Customer Service

Independent Work

Computer Proficiency

Incident Reports

Driver's License

Age 21+

Background Check

Job description

Securitas Security Services USA, Inc. seeks a Security Account Manager in Irving, TX to oversee daily security operations at a large facility. You will act as the main contact for the client and security team, ensuring safety, efficiency, and high-quality service.

The role requires strong leadership, incident reporting, and the ability to manage schedules and staffing. A background in security and reliable transportation are essential for success in this position.