Onsite Security Account Manager – Client Success & Ops

Prosegur; San Carlos (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Prosegur in San Carlos, CA is seeking an Account Manager to lead client satisfaction, contract delivery, and team performance onsite. You will supervise site leadership, manage post orders, schedules, and KPI results, while ensuring safety and compliance with licensing and training requirements.

You will drive client success, coordinate with operations and recruiting, and report on progress and risks to senior management. This role is on-site, with occasional requirements for emergency coverage.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Responsibilities

• Client Success & Relationship Management: Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the SOW into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence: Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk: Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner with the GM/HR on investigations, accommodations, and documentation best practices.

Skills

Leadership experience

Client-facing

Security operations knowledge

Scheduling systems (WinTeam)

MS Office proficiency

Communication skills

Mobility/physical endurance

Education

High school diploma or GED

State/local security licenses (Licensing)

Tools

WinTeam scheduling

Job description

Prosegur in San Carlos, CA is seeking an Account Manager to lead client satisfaction, contract delivery, and team performance onsite. You will supervise site leadership, manage post orders, schedules, and KPI results, while ensuring safety and compliance with licensing and training requirements.

You will drive client success, coordinate with operations and recruiting, and report on progress and risks to senior management. This role is on-site, with occasional requirements for emergency coverage.