Security Operations Account Lead

Securitas Security Services USA, Inc.; Columbus (OH); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking an Account Manager (Security Operations) to serve as the primary client contact and oversee on-site security operations.

The role emphasizes quality service delivery, staffing oversight, and development of site personnel. This position requires availability outside standard hours for urgent client matters and a proven ability to balance daily operations with strategic objectives.

Qualifications

• Strong organizational and time-management skills.
• Self-disciplined and capable of working independently.
• Technology savvy with proficiency in workforce management and scheduling systems.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple competing assignments and meet deadlines.
• Strong problem-solving and decision-making capabilities.
• Demonstrated commitment to compliance, professionalism, and customer service.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Client Relationship Management: Serve as the primary client contact and ensure exceptional customer service.
• Operations Management: Oversee daily security operations and staffing across assigned locations.
• Leadership & Team Development: Assist with onboarding and development of high-caliber security personnel.
• Administrative Responsibilities: Review and respond to communications, monitor training and compliance, and maintain confidentiality.

Skills

Organizational skills

Time-management

Independent work

Verbal & written communication

Prioritization

Problem-solving

Compliance & professionalism

Confidential handling

Tools

Workforce management systems

Job description

Securitas Security Services USA, Inc. is seeking an Account Manager (Security Operations) to serve as the primary client contact and oversee on-site security operations.

The role emphasizes quality service delivery, staffing oversight, and development of site personnel. This position requires availability outside standard hours for urgent client matters and a proven ability to balance daily operations with strategic objectives.