Secure VTC/UC Engineer for DoD Environments

GCA; Quantico (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Bereavement Leave

Parental Leave

PTO cash out

STD and LTD

Life and AD&D Insurance

Medical, Dental, Vision Coverage

401k with company match

Employee referral program

Job summary

GCA in the United States (Quantico, VA) is seeking a VTC/VoIP Engineer to support secure conference and collaboration environments. You will troubleshoot AV/VTC systems, install equipment, and manage Cisco UC platforms.

The role requires DoD cybersecurity compliance, TS/SCI eligibility, and hands-on experience with TMS, CMS, and CMM. You will collaborate with senior engineers, provide end-user training, and maintain documentation.

Qualifications

• 3+ years of AV/VTC system support and maintenance.
• 2-5 years IT experience with VTC/UC platforms in a secure environment.
• Strong hands-on experience with Cisco VTC infrastructure and scheduling tools.
• DoD cybersecurity requirements with STIG compliance.

Responsibilities

• Maintain, support, and troubleshoot AV/VTC systems in conference environments.
• Install and integrate AV equipment (monitors, projectors, microphones, speakers, cabling).
• Schedule and support VTC sessions using Cisco TMS, CMS, CMM.
• Administer and configure VTC/UC endpoints and access.
• Ensure all AV/UC systems meet DoD cybersecurity and STIG requirements.
• Perform firmware and software updates on codecs and AV equipment.
• Deliver training and support to end users on AV/UC systems.
• Provide documentation and diagrams for system configuration and troubleshooting.
• Collaborate with senior engineers on design, upgrades, and deployments.
• Respond to outages and after-hours support as needed.

Skills

AV/VTC system support

VTC/UC platforms

Cisco VTC infrastructure

Customer service

DoD 8570 - IAT Level II

Tools

Cisco TMS

Cisco CMS

Cisco CMM

Job description

GCA in the United States (Quantico, VA) is seeking a VTC/VoIP Engineer to support secure conference and collaboration environments. You will troubleshoot AV/VTC systems, install equipment, and manage Cisco UC platforms.

The role requires DoD cybersecurity compliance, TS/SCI eligibility, and hands-on experience with TMS, CMS, and CMM. You will collaborate with senior engineers, provide end-user training, and maintain documentation.