Video Teleconference Engineer

GCA; Quantico (VA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Paid time off

Bereavement Leave

Parental Leave

PTO cash out

STD and LTD

Life and AD&D Insurance

Medical, Dental, Vision Coverage

401k with company match

Employee referral program

Descripción de la vacante

GCA in the United States (Quantico, VA) is seeking a VTC/VoIP Engineer to support secure conference and collaboration environments. You will troubleshoot AV/VTC systems, install equipment, and manage Cisco UC platforms.

The role requires DoD cybersecurity compliance, TS/SCI eligibility, and hands-on experience with TMS, CMS, and CMM. You will collaborate with senior engineers, provide end-user training, and maintain documentation.

Formación

• 3+ years of AV/VTC system support and maintenance.
• 2-5 years IT experience with VTC/UC platforms in a secure environment.
• Strong hands-on experience with Cisco VTC infrastructure and scheduling tools.
• DoD cybersecurity requirements with STIG compliance.

Responsabilidades

• Maintain, support, and troubleshoot AV/VTC systems in conference environments.
• Install and integrate AV equipment (monitors, projectors, microphones, speakers, cabling).
• Schedule and support VTC sessions using Cisco TMS, CMS, CMM.
• Administer and configure VTC/UC endpoints and access.
• Ensure all AV/UC systems meet DoD cybersecurity and STIG requirements.
• Perform firmware and software updates on codecs and AV equipment.
• Deliver training and support to end users on AV/UC systems.
• Provide documentation and diagrams for system configuration and troubleshooting.
• Collaborate with senior engineers on design, upgrades, and deployments.
• Respond to outages and after-hours support as needed.

Conocimientos

AV/VTC system support

VTC/UC platforms

Cisco VTC infrastructure

Customer service

DoD 8570 - IAT Level II

Herramientas

Cisco TMS

Cisco CMS

Cisco CMM

Descripción del empleo

Geospatial and Cloud Analytics (GCA) is looking for a VTC/VoIP Engineer to support the daily operations of secure conference and collaboration environments. This role requires hands-on experience with AV system integration, VTC call support, and the administration of UC platforms in a dynamic and security-conscious enterprise setting. The ideal candidate brings a blend of technical expertise, problem-solving ability, and outstanding customer service.

Responsibilities

• Maintain, support, and troubleshoot AV/VTC systems in classified and unclassified conference environments
• Install and integrate AV equipment (monitors, projectors, microphones, speakers, control systems, cabling, etc.)
• Monitor, schedule, and support VTC sessions using Cisco TMS, CMS, CMM, and related UC platforms
• Administer and configure VTC and UC endpoints, infrastructure, and user access
• Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements
• Perform firmware and software updates on codecs and AV equipment
• Deliver training and support to end users on AV and UC systems
• Provide documentation and diagrams for system configuration, wiring, and troubleshooting
• Collaborate with senior engineers on system design, upgrades, and project deployments
• Respond to outages and system issues, including after-hours support as needed

Requirements

• 3+ years of experience in AV/VTC system support, integration, and maintenance
• 2-5 years of IT experience with VTC/UC platforms in a secure enterprise environment
• Strong hands-on experience with Cisco VTC infrastructure and scheduling tools
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program