Secure DoD Desktop Support Specialist

Kros-Wise, Inc.; San Diego (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in technology services seeks a Computer User Support Specialist to provide essential technical support within a secure Department of Defense environment. The role includes troubleshooting issues, installing equipment, and ensuring compliance with cybersecurity policies. Candidates should possess relevant experience and certifications, particularly a Security+. Join a dedicated team committed to technology solutions for critical government operations.

Qualifications

• U.S. Citizenship and Secret clearance required.
• 3+ years of experience in user and desktop support in a DoD environment.
• Experience with Windows 10/11 and DoD security policies.

Responsibilities

• Provide Tier I and II technical support to users.
• Install and configure workstations and peripherals.
• Troubleshoot user access issues and support security compliance.

Skills

Technical Support

Network Troubleshooting

User Guidance

SCCM

Education

Associate's degree in IT or Computer Science

Bachelor's degree preferred

Security+ certification

ITIL v4 Foundation certification

Tools

Active Directory

Microsoft 365

Remedy

ServiceNow

VDI environments (Citrix, VMware Horizon)

Job description

A leading company in technology services seeks a Computer User Support Specialist to provide essential technical support within a secure Department of Defense environment. The role includes troubleshooting issues, installing equipment, and ensuring compliance with cybersecurity policies. Candidates should possess relevant experience and certifications, particularly a Security+. Join a dedicated team committed to technology solutions for critical government operations.