Section 8 Program Support & Training Coordinator

South Middlesex Opportunity Council, Inc.; Framingham (MA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance

AD&D

Long-Term Disability

Dental Coverage

Vision Insurance

401(k) Match

Tuition Reimbursement

Flexible Spending Accounts

Job summary

South Middlesex Opportunity Council, Inc. in Framingham, MA is seeking a Program Support Coordinator, Rental Assistance to administer interim certifications, process status changes and support RAP staff.

You will train staff on federal/state RAP programs, ensure forms compliance, and manage data entry for reporting. The role requires attention to detail, knowledge of housing regulations, bilingual Spanish optional, and ability to handle high-volume work with confidentiality.

Qualifications

• BS/BA or Equivalent in Human Services preferred.
• Bilingual in Spanish a plus.
• Strong attention to detail.
• Ability to interpret and apply state and federal housing rules and regulations.
• Knowledge of Excel, Windows, Word, and PCs.
• Basic mathematics skills required to calculate rental portions.
• Ability to work well in a very high volume and productivity environment.
• Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
• Highly skilled in multitasking.
• Experience adhering to confidentiality requirements.
• Must meet all required DHCD program certifications within 1 year.

Responsibilities

• Perform regular Interim recertifications of households including E.I.V online income verification, third party income verification, verification of assets, verification of all household members status.
• Process household status changes, income status changes, and other Interim changes as necessary.
• Assist with and respond to Customer Service related inquiries and solutions to support Rental Assistance Staff.
• Familiarize and adhere to rules and regulations as stipulated in federal and state guidelines.
• Develop and implement monthly/bi-monthly RAP trainings for federal and state programs for new and existing staff to stay current with Quality Control policies, HUD, and EOHLC regulations. Training duties include creating Power-Point presentations, examples/exhibits, and leading the training sessions.
• Ensure all Federal and State RAP forms are up to date and being used in accordance with Section 8 HUD and EOHLC regulations.
• Data entry for monthly electronic submittal to PIC.
• Scanning of client and landlord documents into database.
• Ongoing telephone, voicemail, and email response resolution to tenants, landlords, advocates and agency personnel.
• Act as client and Section 8 Program advocate by making appropriate referrals when necessary.
• Maintain tenant files in an organized and consistent manner.
• Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations.
• Attend trainings as required by SMOC / EOHLC / HUD.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Job description

South Middlesex Opportunity Council, Inc. in Framingham, MA is seeking a Program Support Coordinator, Rental Assistance to administer interim certifications, process status changes and support RAP staff.

You will train staff on federal/state RAP programs, ensure forms compliance, and manage data entry for reporting. The role requires attention to detail, knowledge of housing regulations, bilingual Spanish optional, and ability to handle high-volume work with confidentiality.