Rental Assistance Program Support Specialist

RCAP Solutions, Inc.; Worcester (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

403(b) retirement plan with companycon

Long-term disability insurance

Free life insurance

HSA and FSA offerings

14 paid holidays

Birthday holiday (after 1 year)

Job summary

RCAP Solutions, Inc. is seeking a Program Assistant in Worcester, MA to support Program Representatives with rental assistance administration. This role handles paperwork, documentation, and communication with participants and stakeholders.

The position requires 1–2 years of relevant experience, strong Microsoft Office skills, and the ability to manage multiple tasks while maintaining confidentiality and accuracy.

Qualifications

• Customer service oriented with professional and courteous behavior.
• Ability to read/interpret safety rules and procedures; write routine reports.
• Must be able to travel locally with valid driver's license.

Responsibilities

• Mail monthly recertification packets to participants.
• Organize recertification paperwork for Program Representatives.
• Review documents and follow up to ensure compliance for moves/recerts.
• Assist with income/assets verification and other required documentation.
• Calculate continued participation in rental assistance programs.
• Create and maintain six-tab files per funding source.
• Communicate with program reps about documentation and audits.
• Support Quality Assurance Specialist on special projects as needed.
• Scan documents per RCAP policies.
• Perform general office duties like copying/mailing materials.
• Track submission status of required paperwork and send notices.
• Answer client/owner inquiries with needed information.
• Maintain filing system for active and inactive participant files.
• Assist staff with questions and concerns promptly.
• Attend meetings/trainings required by funding source and RCAP.
• Perform other duties as assigned.

Skills

Customer Service

Job Knowledge

Initiative

Teamwork

Adaptability

Communication

Dependability/Work Habits

Safety/Security

Interpersonal

Cost Conscious/Fiscal

Problem Solving

Confidentiality

Education

Some college preferred

1–2 years related experience in housing or social service

Tools

Microsoft Office

Outlook

Excel

Word

Job description

RCAP Solutions, Inc. is seeking a Program Assistant in Worcester, MA to support Program Representatives with rental assistance administration. This role handles paperwork, documentation, and communication with participants and stakeholders.

The position requires 1–2 years of relevant experience, strong Microsoft Office skills, and the ability to manage multiple tasks while maintaining confidentiality and accuracy.