Rental Assistance Coordinator & RAP Training Lead

South Middlesex Opportu; Framingham (MA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance & AD&D

Dental & Vision Plans

403(b) Retirement Plan with company-m

Flexible Spending Accounts

Tuition Reimbursement

Hybrid work option

Job summary

South Middlesex Opportunity Council (SMOC) in Framingham, MA seeks a Program Support Coordinator for interim recertifications and RAP administration. The role supports Rental Assistance staff, ensuring compliance with Section 8 HUD/EOHLC regulations, and delivers ongoing staff training.

Hybrid work option available; strong organizational and communication skills required to manage high volume workloads and confidential client information.

Qualifications

• BS/BA in Human Services preferred.
• Bilingual in Spanish a plus.
• Strong attention to detail and ability to interpret housing rules.
• Proficient in MS Office and basic PC skills.
• Basic mathematics skills to calculate rental portions.
• Ability to work in a high-volume environment.
• Ability to handle stressful situations and support economically disadvantaged clients.
• Must meet DHCD program certifications within 1 year.

Responsibilities

• Perform interim recertifications of households using EIV online income verification and other verifications.
• Process household status changes and interim changes.
• Assist with customer service inquiries for Rental Assistance Staff.
• Adhere to federal and state housing rules and regulations.
• Develop RAP trainings for staff on HUD and EOHLC regulations and create training materials.
• Maintain up-to-date RAP forms per Section 8 HUD and EOHLC regulations.
• Data entry for monthly electronic submittals to PIC and document scanning.
• Handle inquiries from tenants, landlords, and agency personnel and maintain confidentiality.

Skills

Attention to detail

Multitasking

Verbal communication

Bilingual Spanish

Education

Bachelor's degree in Human Services

Tools

MS Office

PC skills

Job description

South Middlesex Opportunity Council (SMOC) in Framingham, MA seeks a Program Support Coordinator for interim recertifications and RAP administration. The role supports Rental Assistance staff, ensuring compliance with Section 8 HUD/EOHLC regulations, and delivers ongoing staff training.

Hybrid work option available; strong organizational and communication skills required to manage high volume workloads and confidential client information.