Secretary II (Office Automation) - Police Employment Services Unit

City of Phoenix; Phoenix (AZ); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Generous medical plans (HMO/PPO/HSA)

Wellness incentive up to $720/year

Dental, vision, life insurance

Employer paid long-term disability

Free transit pass

Tuition reimbursement up to $6,500/yr

Paid time off: holidays, vacation, and

Parental leave (up to 12 weeks)

Student loan forgiveness program

Job summary

The City of Phoenix is seeking a detail-oriented Secretary II (Office Automation) to support the Employment Services Unit. This role serves as a reliable resource for employees, applicants and partners, handling front-desk tasks, phone routing, and coordinating with training and HR teams.

Ideal candidates will have strong written and verbal communication skills, the ability to work with minimal supervision, and experience with Microsoft Office and related software.

Qualifications

• Two years of secretarial experience.
• Training in office productivity software and use of modern office equipment.

Responsibilities

• Answer and route incoming phone calls.
• Assist employees and applicants at the front desk and connect them with the appropriate person or resource.
• Coordinate with the Phoenix Police Academy and AZPOST to request seats for each Police Recruit Class.
• Schedule and distribute drug screening forms for new employees twice a month with Police Human Resources.
• Collect, sort, and disseminate unit mail.
• Monitor unit email inboxes for external agency requests and legal requests.
• Serve as the initial point of contact for the background investigation software.
• Provide notary services for Police Department applicants and current employees.

Skills

Secretarial experience

Organizational skills

Excellent communication

Tools

Microsoft Office

Adobe Acrobat Pro

Job description

About This Position

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the Phoenix Police Department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication and Employee Excellence.

The Employment Services Unit (ESU) is hiring for one vacant Secretary II (Office Automation) position. If you enjoy being the go-to resource, help keeping operations running smoothly, and making a meaningful impact every day, the Secretary II (Office Automation) position offers a dynamic, rewarding, fast-paced and people-centered environment. This role plays a key part in supporting employees, applicants, and multiple partners across the Police Department.

This position calls for a motivated individual with strong interpersonal skills who can work well with internal and external partners. The role requires the ability to work independently, efficiently, and produce quality work with minimal supervision while meeting deadlines. Experience with Microsoft platforms and organizational abilities is preferred.

Key Job Duties

• Answer and route incoming phone calls.
• Assist employees and applicants at the front desk and connect them with the appropriate person or resource.
• Coordinate with the Phoenix Police Academy and AZPOST to request seats for each Police Recruit Class.
• Work with Police Human Resources to schedule and distribute drug screening forms for new employees twice a month.
• Collect, sort, and disseminate unit mail.
• Monitor unit email inboxes for external agency requests and legal requests.
• Serve as the initial point of contact for the unit regarding the background investigation software.
• Provide notary services for Police Department applicants and current employees.

This is a full-time, Monday through Friday, day-shift position.

IDEAL CANDIDATE

• Ability to follow oral and written instructions.
• Demonstrates excellent written and verbal communication skills.
• Ability to work with minimal supervision.

SALARY

Pay Range: $19.45 to $28.73 per hour.

Hiring Range: $19.45 to $26.07 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of secretarial experience.
  • Including training in office productivity software and the use of modern office equipment.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience using Microsoft Office Suite and Adobe Acrobat Pro.
• Experience multi-tasking and pivoting as directed.
• Experience working in a fast paced environment.
• Experience organizing alphabetically and numerically.

RECRUITMENT DATES

Recruitment closes November 2, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Secretary II, JC:00320, ID# 63368, 10/26/2026, USM, MMN, Benefits:003

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.