Fleet Dispatch Support Services Aide - Public Works

City of Phoenix; Phoenix (AZ); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Medical plans (HMO/PPO/HSA)

Post-Employment Health Plan city match

Wellness incentive

Tuition reimbursement

Paid time off

Parental Leave

Employee discounts / transit pass

Job summary

The City of Phoenix is seeking a Support Services Aide in Fleet Service Dispatch to ensure timely roadside assistance for a large city vehicle fleet. You will handle dispatch calls, coordinate rovers and service providers, and maintain logs and records to support operations.

Ideal candidates communicate clearly, multitask under pressure, and collaborate with internal teams while upholding top customer service standards. Flexibility to work off-shifts, weekends, and holidays is required.

Qualifications

• Two years of responsible clerical work experience providing the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Proficiency with fleet management systems (Assetworks, Samsara) and standard business software.
• Experience using Microsoft Office 365 applications (Word, Excel, email, calendaring).

Responsibilities

• Answer and process incoming calls and digital requests for roadside assistance, collecting essential details.
• Dispatch appropriate service providers based on location, availability, and service requirements.
• Track dispatched jobs in real time and provide updates to customers on estimated arrival times.
• Maintain accurate records of service requests, dispatch details, and outcomes for reporting.

Skills

Communication

Multitasking

Customer service

Teamwork

Prioritization

Tools

Assetworks

Samsara

Microsoft Office 365

Job description

About This Position

The City of Phoenix Fleet Service Dispatch - Support Services Aide plays a vital role in maintaining a fleet of over 8,000 vehicles that support essential city operations. This position ensures timely, efficient roadside assistance by handling dispatch calls and digital service requests, coordinating resources, and maintaining clear communication among drivers, service providers, and internal teams.

About This Position

The City of Phoenix Fleet Service Dispatch - Support Services Aide plays a vital role in maintaining a fleet of over 8,000 vehicles that support essential city operations. This position ensures timely, efficient roadside assistance by handling dispatch calls and digital service requests, coordinating resources, and maintaining clear communication among drivers, service providers, and internal teams.

Responsibilities Include

• Operating base radios and multi-line telephones to transmit accurate information.
• Scheduling equipment use.
• Updating multiple logs and records to ensure compliance and operational continuity.

In addition, the role requires proficiency in computerized databases for adding, deleting, and revising records, as well as strong organizational skills to track statuses and maintain accurate documentation. Employees must be able to manage multiple incoming phone calls while simultaneously handling two-way radio communications, demonstrating excellent multitasking and prioritization skills.

Essential Functions

• Answer and process incoming calls and digital requests for roadside assistance, collecting essential details such as location, vehicle type, and issue.
• Communicate effectively with co-workers, customers, clients, and the public via telephone, two-way radios, and base radios, ensuring accurate and timely information exchange.
• Dispatch appropriate service providers or Rovers (tow trucks, mechanics, etc.) based on location, availability, and service requirements, using graph information such as maps, charts, tables, drawings, and other visual aids.
• Track dispatched jobs in real time, monitor progress, and provide updates to customers on estimated arrival times.
• Collaborate with operations, safety, and logistics teams to ensure seamless service delivery.
• Maintain accurate records of service requests, dispatch details, and outcomes for compliance and reporting.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Maintains regular and reliable attendance.

Flexibility to work off-shifts, weekends, holidays, and extended hours is essential to support citywide operations.

IDEAL CANDIDATE

• Effective oral and written communication.
• Ability to provide high levels of customer service in person, over the phone and e-mail.
• Experience with multi-tasking a wide-array of duties.
• Work cooperatively with other City employees and the public.
• Ability to maintain flexibility to prioritize a heavy workload.
• Ability to work independently and in a team.

Knowledge Of

• Office procedures (filing, business correspondence, answering phones, etc.) and equipment.
• Proficiency with fleet management systems. (software such as Assetworks, Samsara etc.)
• Business software such as word processing, spreadsheets, databases, e-mail, calendaring, and the Internet.
• Organization, policies, and operating procedures of the department.

Able To

• Use a personal computer and other common office equipment.

SALARY

Pay Range: $20.92 to $35.78 per hour.

Hiring Range: $20.92 to $30.92 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Work And Environmental Conditions Requirements

• Physical ability to sit for extended periods and occasionally lift- up to 20 lbs.
• Ability to work more than forty hours in a workweek to perform assigned job duties, including weekends, evenings, early morning hours and holidays as required.
• Operating a variety of standard office equipment requiring continuous or repetitive arm-hand movements.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two years clerical work experience dealing with computer entry, multi-phone lines, ordering and invoicing.
• More than 2 years of experience working with Microsoft Office, specifically Word and Excel.

Experience With

• All Microsoft Office 365 applications.
• Ordering supplies from contracted vendors.
• Prioritization and management of assigned tasks.
• Customer service experience working in a team environment.
• Working cooperatively with other City employees and the public.
• Maintaining records and tracking status for vehicle usage, maintenance, and repair.
• eProcurement SAP/SRM or similar software to process goods receipts and invoices.
• Working with vendors (establishing, coordinating, and maintaining working relationships).
• Use of a 2-way radio or previous dispatch experience following equipment with GPS systems.
• Working independently with minimal supervision and working safely without presenting a direct threat to self or others.
• Creating work orders with a fleet management software such as Assetworks, Faster, Geotab, Reynolds, or similar applications.

RECRUITMENT DATES

Recruitment closes November 6, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Support Services Aide, JC:71320, ID# 63026, 10/30/26, USM, AJ, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.