Secret Tier 2 IT Support Technician (Clearance)

Insight Global (United States)

Fort Meade (MD)

On-site

USD 41,000 - 48,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA/DCFSA accounts

401k with employer matching

Paid time off

Paid sick leave

Job summary

Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region. These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues.

Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently

Qualifications

Active secret clearance required.
1–3 years IT support experience (Tier 1/2, help desk, break/fix).
Experience with troubleshooting end-user IT issues and peripherals.
Experience in a DoD or cleared environment preferred.

Responsibilities

Serve as escalation point between Tier 1 and advanced systems teams.
Troubleshoot hardware, software, networking, and end-user issues.
Document issues thoroughly and resolve them efficiently.

Skills

Secret clearance

IT support experience

IT certifications

Troubleshooting hardware/software

Laptops/Desktops deployment

TCP/IP DNS DHCP VPNs

Ticketing systems (ServiceNow Zendesk,

Education

High school diploma or equivalent

Associate degree in IT

Bachelor's degree in IT

Tools

ServiceNow

Zendesk

ConnectWise

Job description

Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently

Get your free, confidential resume review.

or drag and drop your file here.