Secret-Cleared Tech Support Specialist

Client Solution Architects; Dahlgren (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Client Solution Architects is seeking a Technical Support Specialist to support a program onsite at Dahlgren, VA. The role emphasizes IT/Help Desk support, cybersecurity basics, and service delivery across incident management and SOP upkeep.

The candidate must hold an active Secret Clearance and IAT certifications (A+/Network+/SSCP or CCNA), with 2+ years of related federal/DoD experience. Onsite/Hybrid/Remote schedules may change per contract needs.

Qualifications

• Two (2) years of related experience in industry, federal or DoD IT/Help Desk support.
• Active Secret Clearance required and maintained.
• IAT I Certification: A+, Network+, SSCP, CND, OR CCNA.
• IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP.

Responsibilities

• Monitor system performance and availability.
• Support service desk operations and incident response.
• Assist in incident data analysis and trend identification.
• Maintain incident tracking and knowledge base documentation.
• Develop and maintain standard operating procedures (SOPs).

Skills

Networking concepts

Network protocols

System monitoring

Remote access

IT security basics

Incident management

Customer service

Trouble ticketing

SOP development

Job description

Client Solution Architects is seeking a Technical Support Specialist to support a program onsite at Dahlgren, VA. The role emphasizes IT/Help Desk support, cybersecurity basics, and service delivery across incident management and SOP upkeep.

The candidate must hold an active Secret Clearance and IAT certifications (A+/Network+/SSCP or CCNA), with 2+ years of related federal/DoD experience. Onsite/Hybrid/Remote schedules may change per contract needs.