Tier 2 IT Support Technician — Classified/Remote

Peraton; Golden (CO); Ibrido; USD 80.000 - 128.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k) & PTO

Descrizione del lavoro

Peraton is seeking a Tier 2 IT Support Technician to deliver onsite and remote technical assistance for a federal government customer in a secure classified setting. The role emphasizes troubleshooting, imaging, deployments, and asset management, with emphasis on security compliance.

Ideal candidates have experience with Windows desktops, imaging, AD, and ticketing systems, plus an active TS/SCI or Q/SCI clearance.

Competenze

• Bachelor’s degree in Information Tech or CS, or equivalent experience
• 8 years with BS/BA; 12 years with HS diploma/equivalent
• Experience with Windows desktop OS and Microsoft Office
• Imaging and deployment tech
• AD and group policy familiarity
• Printer and peripheral troubleshooting
• IT asset inventory and lifecycle knowledge
• Experience in classified or regulated environments preferred
• Clear written and verbal communication
• Strong organizational skills and attention to detail
• Ability to work independently in a team
• Active TS/SCI or Q/SCI clearance
• Experience with ServiceNow or Remedy
• Endpoint management and deployment tools
• Secure handling of classified systems

Mansioni

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments
• Troubleshoot hardware, software, OS, and peripheral issues
• Install, configure, image, deploy, and maintain desktops and laptops
• Support account maintenance including password resets and group changes
• Configure and maintain printers and endpoint peripherals
• Coordinate workstation relocations and office moves
• Maintain inventory records for IT assets
• Manage lifecycle tracking for IT equipment including procurement and EOL
• Test and evaluate desktop hardware and peripherals for standardization
• Ensure compliance with federal security policies and procedures
• Document issues and resolutions in ticketing systems
• Escalate complex issues to Tier 3 engineering
• Provide excellent customer support in a high-security environment

Conoscenze

Excellent communication

Organizational skills

Independent work

Security-conscious

Formazione

Bachelor’s degree in IT/CS

Equivalent experience

Strumenti

ServiceNow

Remedy

Active Directory

Descrizione del lavoro

Peraton is seeking a Tier 2 IT Support Technician to deliver onsite and remote technical assistance for a federal government customer in a secure classified setting. The role emphasizes troubleshooting, imaging, deployments, and asset management, with emphasis on security compliance.

Ideal candidates have experience with Windows desktops, imaging, AD, and ticketing systems, plus an active TS/SCI or Q/SCI clearance.