Secret-Cleared On-Site Helpdesk Technician

Digital Consultants LLC; Bethesda (MD); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

PTO

Health plans

Income protection

401(k) matching

HSA

FSA

Pet insurance

EAP

Job summary

Digital Consultants LLC is seeking three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on restoring desktops, laptops, Apple devices, printers, and network connectivity to full operation in a secure DoD environment.

Responsibilities include handling trouble tickets, troubleshooting hardware and software, and coordinating with network teams for escalation, while

Qualifications

• Demonstrated Tier I and Tier II troubleshooting for desktop, laptop, software, and connectivity issues.
• Working knowledge of Windows and macOS environments and common productivity apps.
• Ability to install, configure, test, and support end-user hardware, software, and peripherals.

Responsibilities

• Receive trouble calls, document issues, and manage tickets through closure.
• Troubleshoot and diagnose Dell/Apple desktops and laptops, iPads, iPhones, printers, and peripherals.
• Identify and resolve hardware, software, OS, and network problems affecting user productivity.
• Perform updates, upgrades, installations, and configurations to restore full functionality.
• Coordinate with network and software teams for escalation and cross-functional support.

Skills

Tier I/II Troubleshooting

Customer service

Windows

macOS

On-site support coordination

Education

Associate degree in IT or related discipline

Tools

Microsoft 365

Adobe Creative Cloud

Citrix

SharePoint

CAC/PIV support

Job description

Digital Consultants LLC is seeking three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on restoring desktops, laptops, Apple devices, printers, and network connectivity to full operation in a secure DoD environment.

Responsibilities include handling trouble tickets, troubleshooting hardware and software, and coordinating with network teams for escalation, while