Mac Helpdesk Technician - Secret Clearance

Digital Consultants LLC; Bethesda (MD); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

PTO

Group health plans

401(k) with company matching

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

Digital Consultants LLC is seeking a Helpdesk/Mac Technician in Bethesda, MD to provide on-site Tier I–II support for Apple devices and related peripherals within a secure DoD environment. The role emphasizes timely incident resolution, asset management, and strong customer service.

Responsibilities include troubleshooting macOS, iPad/iPhone, printers, and network connectivity, plus coordinating with engineers and cybersecurity staff. A Secret clearance and relevant certifications are required.

Qualifications

• Secret clearance required to access DoD networks.
• Three years of experience administering and supporting Apple macOS in an enterprise environment.
• Minimum 3 years IT experience covering Windows/macOS, M365, Outlook, printers/peripherals, iPhone/iPad support, and basic networking.

Responsibilities

• Provide Tier 1-2 help desk and on-site desktop support for Apple macOS devices and peripherals.
• Troubleshoot hardware, macOS, applications, and connectivity issues to restore productivity.
• Configure, install, and support end-user hardware and software.
• Maintain documentation, ticket history, and asset information with high accuracy.
• Coordinate with network admins and other teams for cross-functional support.

Skills

Apple macOS support

Windows 10/11

Customer service

Ticketing systems

On-site support

Education

High School Diploma

Tools

Microsoft 365

Outlook

Adobe Acrobat

Active Directory

CAC/PIV support

Job description

Digital Consultants LLC is seeking a Helpdesk/Mac Technician in Bethesda, MD to provide on-site Tier I–II support for Apple devices and related peripherals within a secure DoD environment. The role emphasizes timely incident resolution, asset management, and strong customer service.

Responsibilities include troubleshooting macOS, iPad/iPhone, printers, and network connectivity, plus coordinating with engineers and cybersecurity staff. A Secret clearance and relevant certifications are required.