Secret-Cleared Help Desk Specialist - Night Shift

Piper Companies; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Job summary

Zachery Piper Solutions seeks a Help Desk Specialist to support a DoD program based in Kansas City, MO. The role provides end-user technical support across a large enterprise and begins on a night shift with potential shift changes after initial months.

Requirements include an Active Secret Clearance and a CompTIA Security+ or higher (IAT II) certification, plus a minimum of one year in IT support. Compensation ranges from $50,000 to $55,000 annually with full benefits.

Qualifications

• Active Secret Clearance required.
• At least 1 year of IT support experience.
• Hands-on troubleshooting across laptops, desktops, printers, mobile devices, and networked equipment.

Responsibilities

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment.
• Troubleshoot connectivity, OS, Microsoft/Office applications, and VTC systems.
• Collaborate with employees and leadership to diagnose and resolve IT problems.
• Support daily operations of the Enterprise Service Desk.
• Manage service tickets, run scripts, answer calls, and meet metrics.

Skills

Active Secret Clearance

IT support

Troubleshooting

End-user support

Education

IAT II certification

Tools

Remedy

ServiceNow

Job description

Zachery Piper Solutions seeks a Help Desk Specialist to support a DoD program based in Kansas City, MO. The role provides end-user technical support across a large enterprise and begins on a night shift with potential shift changes after initial months.

Requirements include an Active Secret Clearance and a CompTIA Security+ or higher (IAT II) certification, plus a minimum of one year in IT support. Compensation ranges from $50,000 to $55,000 annually with full benefits.