Secret-Cleared Docucare Technician On-Site Support

Xerox Corporation; Washington (District of Columbia); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Xerox Corporation in Washington, DC is seeking an experienced Docucare Associate to join our Service Delivery team. This role focuses on delivering high-quality service to customer accounts, adhering to SLAs, and driving operational excellence in a fast-paced environment.

The position requires an active Secret Clearance and a proven background in device support or related customer-facing technical roles, with a strong emphasis on problem solving and knowledge sharing within the team.

Qualifikationen

• Active Secret Clearance required.
• Experience in service delivery or device support.
• Strong problem-solving with limited supervision.
• Commitment to service quality and ongoing development.

Aufgaben

• Deliver high-quality service aligned with SLAs.
• Perform preventive maintenance and replenish consumables.
• Complete first-level repairs and escalate as needed.
• Maintain logs and service records.

Kenntnisse

Secret Clearance

Customer-facing support

Problem-solving

Service delivery

Team collaboration

Jobbeschreibung

Xerox Corporation in Washington, DC is seeking an experienced Docucare Associate to join our Service Delivery team. This role focuses on delivering high-quality service to customer accounts, adhering to SLAs, and driving operational excellence in a fast-paced environment.

The position requires an active Secret Clearance and a proven background in device support or related customer-facing technical roles, with a strong emphasis on problem solving and knowledge sharing within the team.