Docucare Associate - Washington, DC

Xerox Corporation; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

Xerox Corporation in Washington, DC is seeking an experienced Docucare Associate to join our Service Delivery team. This role focuses on delivering high-quality service to customer accounts, adhering to SLAs, and driving operational excellence in a fast-paced environment.

The position requires an active Secret Clearance and a proven background in device support or related customer-facing technical roles, with a strong emphasis on problem solving and knowledge sharing within the team.

Qualifications

• Active Secret Clearance required.
• Experience in service delivery or device support.
• Strong problem-solving with limited supervision.
• Commitment to service quality and ongoing development.

Responsibilities

• Deliver high-quality service aligned with SLAs.
• Perform preventive maintenance and replenish consumables.
• Complete first-level repairs and escalate as needed.
• Maintain logs and service records.

Skills

Secret Clearance

Customer-facing support

Problem-solving

Service delivery

Team collaboration

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting on Xerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview:

Xerox is seeking an experienced Docucare Associate to join our Service Delivery team in support of one or more customer accounts. This role is ideal for a service-focused professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and continuous improvement. The successful candidate will help deliver services that meet SLA commitments, support productivity improvements, and contribute to business growth. An active Secret Clearance is required for this position. What You’ll Do:

• Deliver high-quality service in accordance with customer SLAs and Statements of Work
• Perform preventative maintenance on customer equipment and replenish consumables as needed
• Complete first-level repairs and **escalate issues for advanced maintenance and technical support
• Maintain accurate activity logs, including on-site parts inventory and service records
• Support a clean, organized device environment while promoting knowledge sharing and mentoring peers

What You Bring:

• Active Secret Clearance required
• Considerable work experience in service delivery, device support, or a related customer-facing technical environment
• Strong problem-solving skills and the ability to complete a variety of assignments with limited supervision
• Specialized or multi-skilled experience developed through job-related training
• A strong commitment to service quality, customer satisfaction, and ongoing professional development

Why Join Xerox:

• Be part of a team focused on service excellence, transformation, and customer value
• Contribute to meaningful business outcomes through productivity and service improvements
• Grow your skills through training, coaching, and development opportunities
• Work in a collaborative environment where experience and mentorship are valued
• Join an organization recognized for innovation, customer support, and operational excellence