Docucare Field Technician: On-site Service & Support

Xerox Corporation; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k match

Wellness credits

Paid time off

Job summary

Xerox Corporation is seeking a Docucare Associate to oversee on-site outsourcing/facilities management for end-user customers in a fast-paced environment. The role focuses on meeting SLA targets, maintaining client relationships, and delivering services within cost targets.

The position requires hands-on maintenance, knowledge sharing, and the ability to train client groups on equipment. It offers opportunities for growth within a collaborative company culture and a comprehensive benefits

Qualifications

• Provide excellent customer service and anticipate client needs.
• Maintain strong attention to detail and organize work with minimal oversight.
• Demonstrate solid time management and adherence to SLAs and project work.

Responsibilities

• Carries out preventative maintenance checks and first-level repair per procedures.
• Promotes knowledge sharing and mentors/coaches peers.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean, safe work environment and logs all activities.

Skills

Customer service

Attention to detail

Time management

PC literacy

Problem solving

Willingness to learn

Tools

Microsoft Office

Job description

Xerox Corporation is seeking a Docucare Associate to oversee on-site outsourcing/facilities management for end-user customers in a fast-paced environment. The role focuses on meeting SLA targets, maintaining client relationships, and delivering services within cost targets.

The position requires hands-on maintenance, knowledge sharing, and the ability to train client groups on equipment. It offers opportunities for growth within a collaborative company culture and a comprehensive benefits