Field Service Technician – Docucare

Xerox Corporation; New Brunswick (NJ); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Full medical/dental/vision

401k matching

Paid time off & holidays

Job summary

Xerox Holdings Corporation is seeking an on-site Docucare Associate to manage the operational delivery of outsourcing and facilities services for end-user customers. You will help maintain contracted service levels and customer relationships, ensuring satisfaction and adherence to cost targets.

The role focuses on preventing issues, mentoring client groups, and contributing to service improvements while maintaining device safety and inventory controls.

Qualifications

• Provide excellent customer service to meet client expectations.
• Maintain high attention to detail and strong organizational skills.
• Demonstrate sound time-management abilities to meet SLAs.

Responsibilities

• Deliver on-site outsourcing/facilities management and maintain service levels.
• Support productivity improvements and service growth.
• Ensure customer satisfaction and renewals through reliable service delivery.

Skills

Customer service

Time management

Attention to detail

Excel

Microsoft Office

Job description

Xerox Holdings Corporation is seeking an on-site Docucare Associate to manage the operational delivery of outsourcing and facilities services for end-user customers. You will help maintain contracted service levels and customer relationships, ensuring satisfaction and adherence to cost targets.

The role focuses on preventing issues, mentoring client groups, and contributing to service improvements while maintaining device safety and inventory controls.