On-Site Docucare Associate — Field Service

Xerox Corporation; Detroit (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

Wellness credits

HSA and 401k matching

Paid time off

Growth opportunities

Job summary

Xerox Holdings Corporation is seeking a Docucare Associate to deliver on-site outsourcing and facilities management services for end-user customers. You will maintain service levels, support productivity improvements, and contribute to service value while working within a team aligned to client sites.

Responsibilities include on-site maintenance, client training, and ensuring safety and accuracy of inventories while building customer relationships and delivering quality service.

Qualifications

• Provide excellent customer service and anticipate client needs.
• Work with minimal oversight while maintaining attention to detail.
• Proficient PC skills including Excel and MS Office; data entry.
• Identify problems and make sound decisions using standard procedures.
• Willingness to learn print production and finishing equipment.
• Must be able to stand, walk, bend and reach for long periods.

Responsibilities

• Caries out preventative maintenance checks, first level repair and escalation per procedures.
• Travelling to different client locations.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and safe work environment and logs activities including inventory.
• Ensures SLA is achieved and customer requirements are met.

Skills

Customer service

Independent worker

PC proficiency

Data entry

Problem solving

Print tech interest

Physical stamina

Tools

Excel

Microsoft Office

Job description

Xerox Holdings Corporation is seeking a Docucare Associate to deliver on-site outsourcing and facilities management services for end-user customers. You will maintain service levels, support productivity improvements, and contribute to service value while working within a team aligned to client sites.

Responsibilities include on-site maintenance, client training, and ensuring safety and accuracy of inventories while building customer relationships and delivering quality service.