Desktop Support / Touch Labor Technician (Tier 2-3)

Paycom; Maryland; On-site; USD 62,000 - 68,000; Full time

Job summary

Paycom is seeking a Desktop Support / Touch Labor Technician (Tier 2-3) at Aberdeen Proving Ground, MD. The role requires hands-on desktop, peripheral, and software support across locations, including imaging, deployment, and STIG-compliant configuration of end-user devices.

You will support Windows, Linux, UNIX, macOS, iOS, and Android environments, manage imaging and data backups, and coordinate warranty repairs with vendors. A SECRET clearance is required for this position.

Qualifications

• High school diploma or equivalent (minimum).
• U.S. citizenship.
• Ability to speak, read, write, and understand English proficiently.
• Proficiency with computers and Microsoft Office software.
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting.
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices.
• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery.
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools.
• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty.
• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android.
• Coordinate and verify vendor warranty repairs and report completed actions.

Skills

English proficiency

Clearance handling

Customer support mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Job Details: Job Location: Aberdeen Proving Ground, MD 21005, Position Type: Full Time, Salary Range: $44.70 - $49.70 Hourly, Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)

Location: Aberdeen Proving Ground, MD

Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.

Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities include (but are not limited to):

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
• Coordinate and verify vendor warranty repairs and report completed actions

Qualifications:

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.