Desktop Support / Touch Labor Technician (Tier 2-3)

People, Technology & Processes, LLC; Maryland; On-site; USD 60,000 - 90,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Desktop Support / Touch Labor Technician (Tier 2-3) to provide hands-on desktop, peripheral, and software support at Aberdeen Proving Ground, MD. Responsibilities include imaging, STIG-compliant configuration, and relocation of end-user devices while maintaining security posture.

The role requires a SECRET clearance (Tier 3) or interim Secret to start and DoD 8140/8570.01-M CE cert within six months, with strong Windows/Linux/macOS experience and solid

Qualifications

• U.S. citizenship required.
• High school diploma or equivalent.
• Proficiency with computers and Microsoft Office.
• Ability to speak, read, write and understand English.
• Active Secret clearance (Tier 3 / T3R); interim Secret required.
• DoD 8140 / 8570.01-M baseline certification relevant to role and CE cert within 6 months.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices.
• Image systems with OS baseline and perform user data backup/restoration.
• Apply software and security updates, patches, CVEs, and STIG settings using government tools.
• Deliver, pick up, and relocate end-user devices at service desk and at user location.
• Support operating systems including Windows, Linux, UNIX, macOS, iOS, and Android.
• Coordinate and verify vendor warranty repairs and report completed actions.

Skills

Desktop support

English proficiency

Customer service

Education

High school diploma or equivalent

Tools

Windows OS

Linux basics

Active Directory

ServiceNow

Job description

Description

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)

Location: Aberdeen Proving Ground, MD

Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.

Scope of Work

Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities Include (but Are Not Limited To)

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices


• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery


• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools


• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty


• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android


• Coordinate and verify vendor warranty repairs and report completed actions

Qualifications

• High school diploma or equivalent (minimum)


• U.S. citizenship


• Ability to speak, read, write, and understand English proficiently


• Proficiency with computers and Microsoft Office software


• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting


• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.