Second Shift Service Advisor - Heavy-Duty Trucks

Kenworth-Northeast-Grou; Crescent (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical plan options

Dental and vision

Disability insurance

HSA contribution

401k with match

Flexible PTO

Paid holidays

Employee assistance program

Paid training

Safety shoe program

Job summary

Kenworth Northeast is seeking a Second Shift Service Advisor in Halfmoon, NY. The role greets customers, coordinates repair requests and estimates costs within guidelines, supporting warranty documentation and shop administration.

The candidate will have strong customer service and communication skills, be able to upsell repairs, and work with the Service Manager to schedule work and ensure timely action. CDL is preferred but not required.

Qualifications

• Minimum 4 years’ experience in heavy duty or automotive industry or related field.
• Excellent customer service and written and verbal communication skills.
• Must be able to deal with customers in a service and sales capacity.
• CDL preferred but not required.
• Must be organized, detail oriented and have a positive can-do attitude.
• Must be able to climb in and out of vehicle safely; ability to bend, push, pull during process to inspect vehicle.

Responsibilities

• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Conducts vehicle check-in: must inspect and walk around vehicle to obtain all relevant vehicle information such as VIN, vehicle mileage, etc.; as well as assess any vehicle damage before entering the shop; all information must be recorded on repair order.
• Ability to upsell any additional repairs based on vehicle inspection.
• Coordinates customer repair orders with Service Manager and Service Foreman for task assignment. Coordinates with Foreman on proper work scheduling of all shop business.
• Works with the Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Ensures all documentation necessary for sale of labor is complete and properly executed, customer, internal and warranty.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Inputs repair order information into data processing system and closes repair orders.
• Promotes labor, parts and body shop sales whenever possible.
• Participates in training to stay current of warranty and technical issues.
• Assists in maintaining a safe and clean shop and office area.
• Performs other duties as assigned by supervisor.

Skills

Excellent customer service and written

Verbal communication

Service and sales capacity

CDL preferred

Organized and detail oriented

Positive can-do attitude

Job description

Kenworth Northeast is seeking a Second Shift Service Advisor in Halfmoon, NY. The role greets customers, coordinates repair requests and estimates costs within guidelines, supporting warranty documentation and shop administration.

The candidate will have strong customer service and communication skills, be able to upsell repairs, and work with the Service Manager to schedule work and ensure timely action. CDL is preferred but not required.