Service Advisor

Kenworth of Southeast New England, Inc; Massachusetts; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision coverage

Disability insurance

Health Savings Account

Job summary

Kenworth Northeast is seeking a motivated and reliable Service Advisor to join our Middleton, MA location. The role oversees customer check-in, repair coordination, and service documentation, while aiming for expedient, quality repairs.

The candidate should have strong customer service and sales skills, plus minimum 4 years in heavy‑duty or automotive fields. The position is full-time, non-exempt, and the pay range is $28.00 to $35.00 per hour.

Qualifications

• Minimum 4 years’ experience in heavy duty or automotive industry or related field.
• Excellent customer service and written and verbal communication skills.
• Must be able to deal with customers in a service and sales capacity.

Responsibilities

• Greet customers and coordinate repair requests to provide expedient service.
• Inspect vehicles at check-in, record VIN, mileage, and damages for the repair order.
• Upsell additional repairs based on vehicle inspection.
• Coordinate repair orders with Service Manager and Foreman for scheduling.
• Ensure timely action and warranty handling with the Service Manager.
• Complete all labor documentation for sale and warranty, and close repair orders.
• Maintain shop and office areas in a safe, clean condition.
• Support warranty issues and cost estimates within guidelines.

Skills

Customer service

Verbal communication

Written communication

Sales skills

Attention to detail

Organizational skills

Job description

• Location 15 Sharpners Pond Rd,North Andover, MA, 01845,United States
• Base Pay $28.00 - $35.00 / Hour
• Employee Type FT Non-Exempt

Kenworth Northeast is an independently owned truck dealership supplying the northeast region with The World’s Best® heavy and medium duty trucks and parts. For more than a decade, Kenworth Northeast has operated Full-Service Dealerships providing best-in-class service and parts to the World’s Best customers. We are entering an exciting period of growth and we are looking for people who share our passion for excellence and our vision for the future.

Kenworth Northeast is looking for a motivated and reliableService Advisor to workat ourMiddleton, MA location.

Kenworth Northeast is the face of the Service Department. This position ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines, assists Service Manager with clerical duties such as documentation required for warranty, policy settlements, repair order filing, and repair preparation for warranty.

Pay range is $28-35

Responsibilities:

• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Conducts vehicle check-in: must inspect and walk around vehicle to obtain all relevant vehicle information such as VIN, vehicle mileage, etc.; as well as assess any vehicle damage before entering the shop; all information must be recorded on repair order.
• Ability to upsell any additional repairs based on vehicle inspection.
• Coordinates customer repair orders with Service Manager and Service Foreman for task assignment. Coordinates with Foreman on proper work scheduling of all shop business.
• Works with the Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Ensures all documentation necessary for sale of labor is complete and properly executed, customer, internal and warranty.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Inputs repair order information into data processing system and closes repair orders.
• Promotes labor, parts and body shop sales whenever possible.
• Participates in training to stay current of warranty and technical issues.
• Assists in maintaining a safe and clean shop and office area.
• Performs other duties as assigned by supervisor.

Qualifications:

• Minimum 4 years’ experience in heavy duty or automotive industry or related field.
• Excellent customer service and written and verbal communication skills.
• Must be able to deal with customers in a service and sales capacity.
• CDL preferred but not required.
• Must be organized, detail oriented and have a positive can-do attitude.
• Must be able to climb in and out of vehicle safely; ability to bend, push, pull during process to inspect vehicle.

What You Can Expect From Us

At Kenworth Northeast, our mission to provide an exceptional customer experience starts with YOU. That is why we offer a comprehensive benefits package that goes above and beyond for our dedicated employees. We recognize that the success of our company depends on the success of the individual, as well as the team. Here is what you can expect from us:

• 4 medical plan options; employer subsidized
• Dental and vision
• Short term & long-term disability; group insurance rates
• Health Savings Account with company contribution
• Fidelity 401k plan with company match
• Flexible Paid Time Off
• Six paid holidays observed per year
• Employee Assistance Program
• Paid training and opportunities for growth and development
• Annual subsidized safety shoe program

“Providing the services our customers deserve. Delivering the satisfaction they expect.”

Kenworth Northeast is an Equal Opportunity Employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.