Seattle Property Assistant Manager - Resident Experience

Pilot Ventures LLC; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance (100% company-paid)

Mileage reimbursement

Leasing commissions

Company-paid life insurance

401(k) with company match

Paid holidays

Vacation Leave

Sick Leave

Job summary

Pilot Property Management is seeking an Assistant Property Manager to support operations across its Seattle-area portfolio. You will work with residents, owners, and vendors to ensure smooth day-to-day operations and excellent service.

The role emphasizes teamwork, organization, and effective communication, with in-office and field duties across multiple communities. A path for growth and strong benefits are highlighted.

Qualifications

• Minimum 2 years’ experience in customer service, retail, or administrative roles.
• Valid Washington driver’s license with an insurable driving record.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to adapt to a fast-paced, changing environment.
• Effective time management and prioritization.
• High computer literacy, including Microsoft Office Suite.
• Willingness to learn and use a variety of tools and technology.
• Ability to remain calm and professional in high-pressure situations.
• Openness to constructive feedback and continuous improvement.

Responsibilities

• Provide residents with exceptional customer service and respond promptly to inquiries.
• Maintain accurate resident files and records per company policies.
• Coordinate lease renewals, notices, and audits (files, parking, storage, insurance, etc.).
• Advertise and inspect available apartments; conduct move-out and pre-move-in walks.
• Support leasing team with marketing, record-keeping, and tours.
• Meet and coordinate vendors and contractors at properties.
• Support financial workflows including invoice review and delinquency monitoring.
• Learn and use property management software (AppFolio, Aptly, SharePoint).
• Ensure compliance with fair housing laws and safety inspections.
• Assist with owner communications and reporting as needed.

Skills

Customer service

Strong communication

Organizational skills

Time management

Calm under pressure

Willingness to learn

Microsoft Office

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pilot Property Management is seeking an Assistant Property Manager to support operations across its Seattle-area portfolio. You will work with residents, owners, and vendors to ensure smooth day-to-day operations and excellent service.

The role emphasizes teamwork, organization, and effective communication, with in-office and field duties across multiple communities. A path for growth and strong benefits are highlighted.