Seattle Onsite Helpdesk Technician - Contract-to-Hire

Ledgent Technology; Seattle (WA); On-site; USD 62,000 - 72,000; Full time

Job summary

Ledgent Technology seeks a Helpdesk Technician to support 20+ regional offices and 500+ employees nationwide. You will manage tickets, troubleshoot issues, and deliver end-user support across phone, email, chat, and in-person.

We require 2–4 years of IT Helpdesk or Desktop Support experience in mid-to-large environments, and MSP background is preferred. This onsite Seattle role is contract-to-hire and offers a competitive compensation package.

Qualifications

• 2–4 years of IT Helpdesk or Desktop Support experience.
• Experience in mid-to-large enterprise environments.
• Prior MSP experience preferred.
• Strong troubleshooting and multitasking skills.
• Experience with ticketing systems and SLA-driven environments.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve helpdesk tickets via ticketing system (ConnectWise PSA)
• Provide Tier 2 support for hardware, software, and user issues
• Troubleshoot Windows systems, Office 365, and cloud/on-prem environments
• Support and administer Active Directory and Azure/Entra ID
• Assist with device imaging, deployment, and asset management
• Document issues, resolutions, and maintain accurate ticket notes
• Create and update internal knowledge base documentation (IT Glue)
• Collaborate with team members and escalat* e* complex issues as needed
• Deliver strong customer service across phone, in-person, and written communication

Skills

IT Helpdesk

Desktop Support

Enterprise Environments

MS Office 365

Azure Entra ID

Tools

ConnectWise PSA

IT Glue

Job description

Ledgent Technology seeks a Helpdesk Technician to support 20+ regional offices and 500+ employees nationwide. You will manage tickets, troubleshoot issues, and deliver end-user support across phone, email, chat, and in-person.

We require 2–4 years of IT Helpdesk or Desktop Support experience in mid-to-large environments, and MSP background is preferred. This onsite Seattle role is contract-to-hire and offers a competitive compensation package.